How do I order?
Simply browse through our website and select the items you would like to order adding them to your cart. When you have selected all of your stationery pieces, proceed to the checkout where you will be asked to complete mandatory details including delivery details.
You will then need to confirm your details and agree to the terms and conditions. Enter your payment details and make a note of your successful payment ID Number.
Visit our Forms & Downloads page and upload the completed forms which are relevant to your order. We will contact you shortly after your order has been received to confirm if forms and photographs are needed if you already haven’t supplied them. Once we have all the forms and information for your order we will prepare your PDF proofs. We will email these to you for approval and once approved, your stationery is sent to print, packaged and delivered to you.
How to upload relevant forms?
Simply open the form in either Word or Excel in our Forms & Downloads page and complete and save to your computer.
You will then need to click the Upload your form here > complete relevant information then click on browse…icon find your document and attach.
Once you have uploaded all your forms click on the Complete & send >
You can also email the completed forms to info@magnetism.net.au
What is the delivery cost and method?
Delivery within Australia is free. Orders delivered within Australia and over $50 will be sent using registered post, to your nominated delivery address where your signature is required to confirm you have received your order.
What happens if I am absent when my order is delivered?
Your order will be delivered to your nominated delivery address by registered post where your signature will be required to confirm that you have received your order. If you are not available at time of delivery you will be left with a card, advising you that your order can be picked up from the nearest post office.
Can I change the wording?
Yes. The wording used on the website is an example only. You will be given the option upon checkout to type in the body text to which you would like to use for you invitation. For ideas click the See Examples > link on the Invitation Info page while in our check out process.
How do we view our stationery to approve it?
A PDF proof via email will be sent approximately 3 to 4 working days upon receipt of full payment and submission of all required information for your order.
How should I supply relevant wording and guest details?
If you are required to supply us with extra details for your order which is not covered through our check out process you will need to complete and return relevant forms available from our Forms & Downloads page. Please type all names and wording exactly as you would like them to be spelt and appear on your stationery. If you are unsure of which forms you need to complete for your order please contact us.
How long will it take to get my invitations and other stationery?
Please allow between 2 to 4 weeks from the day you have submitted all required information, forms and approved your ‘PDF proof’ for your order. If you have any questions regarding the status of your order please contact us.
Can you deliver internationally?
If you are ordering from an international location, please contact us prior to order to obtain a shipping quote and estimated time frame. International shipping charges will depend on your location, size and weight of your order. If your country has any applicable duties and taxes, you will also be responsible for these when the parcel reaches your destination. Please check if any of these will apply to you.
How do I pay for my order?
We accept credit card payments online through our secure server.
Can I change the colour of one of the designs?
We can change the colour on some of our designs. Please check with us prior to ordering to discuss your colour choice and its suitability to your preferred design.
Do you send samples?
Yes we send out sample packs. Please see our Sample Packs page for pricing and details.
Do you have a showroom I can visit?
Our online gallery is our showroom and all of our current designs are displayed here. If you would like to see the quality of our invitations please order a sample pack from our Samples Packs page.
How do I supply my photos?
Images can be supplied either via email or on disk. Please do not alter images (e.g. change size or colour) as this is part of our service and ensure digital images are at the highest possible quality. Emailed images must be supplied as a JPEG or TIFF that is no larger than 5MB and no smaller than 1MB. Magnetism Design will examine your images upon receipt and advise if they are not suitable to be used for print.
If you have further questions please Contact Us.